Two service tiers. Both are SOC and MDR.
Detection, validation, escalation and response, with on-site support included. Pick the response times your risk calls for.
| What you get | TierGA-SOC Standard | TierGA-SOC Premium |
|---|---|---|
| Analyst triage coverage | 24x7 critical and highBusiness hours medium and low | 24x7 all severities |
| Critical notification (G ≥ 80) | ≤ 120 minfrom verdict | ≤ 60 minfrom verdict |
| MDR containment start (remote) | ≤ 4 hfrom validation | ≤ 2 hfrom validation |
| On-site incident support | IncludedNext business day | Included24x7, ≤ 4 h Klang Valley |
| Post-incident RCA | 10 business days | 5 business days |
| Service review | Quarterly | Monthlyplus named service manager |
Both tiers are SOC and MDR: detection, validation, escalation and response, on-site included. One subscription, no per-incident fees, no retainer; on-site is scoped to analyst-confirmed incidents.
When a critical incident lands.
The same escalation path runs on both tiers. Premium runs it faster.
- Step 1DetectThe platform scores the threat at 80 or aboveStandard clock startsPremium clock starts
- Step 2ValidateAn analyst confirms it is realStandard 24x7Premium 24x7
- Step 3NotifyAn analyst notifies your named contactsStandard ≤ 120 minPremium ≤ 60 min
- Step 4ContainRemote response begins after validationStandard ≤ 4 hPremium ≤ 2 h
- Step 5On siteFor analyst-confirmed incidentsStandard next bus. dayPremium ≤ 4 h KV
- Step 6RCARoot cause report deliveredStandard 10 bus. daysPremium 5 bus. days
Included in both tiers.
- Detection and validation
Our analysts check what the platform flags before anyone wakes you up.
- Escalation and response
Confirmed incidents are escalated to you and contained remotely, with on-site support when the incident calls for it.
- One subscription
No per-incident fees and no retainer. Service reviews keep the scope honest.
Not sure which tier fits?
Answer the scoping questionnaire and an authorised partner will recommend a tier for your estate and your hours.
Talk to a partner about cover.
60-day full-platform trial. No credit card. No inbound firewall changes. Live in under an hour.